FAQ | Big Smoke Florida

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Frequently Asked Questions

5:30 PM: VIP Admission Entry

6:30 PM: General Admission Entry

9:00 PM: Event Ends

Yes, cigars can be enjoyed outside in the event area.

Big Smoke Florida is scheduled to take place outdoors. In the event of rain or other inclement weather, the event will be moved indoors. Please note that if relocated indoors, the event will become a non-smoking event in accordance with venue regulations. No refunds will be issued due to inclement weather.

Yes, there will be a delicious buffet with hot and cold dishes for you to enjoy.

Be casual, come as you are!

Yes, in order to purchase tickets to any wine, whisky, or cigar event you must first create a Tixr fan account. However, you will only have to go though this process once. You can use the same log in information moving forward. If you have any issues creating your account please email support@tixr.com.

Tickets will be emailed to you via our ticketing partner, Tixr. If you can not find you ticket please reach out to events@mshanken.com

There are no refunds to this event. All sales are final.

Yes, you can! To transfer your ticket please log in to your fan account on Tixr.com, click on "my events" to view your Big Smoke Florida ticket. Once you see the event click on "manage transfers" and follow the prompts to transfer your ticket. Please note, this you may only transfer your ticket once. If you have any issues please reach out to events@mshanken.com.

Email us at events@mshanken.com.

Refund Policy: There are no refunds on this event. All Sales are final.

Must be 21 or older to attend. Event sponsor reserves the right to refuse admission to any applicant. A portion of the ticket price is to purchase the cigars you receive at the event.

Inclement Weather Policy: Big Smoke Florida is scheduled to take place outdoors. In the event of rain or other inclement weather, the event will be moved indoors. Please note that if relocated indoors, the event will become a non-smoking event in accordance with venue regulations. No refunds will be issued due to inclement weather.

Must be 21 to enter; proof of age required.
Through your use of this ticket, you 1) agree to release, indemnify, and hold harmless M. Shanken Communications, Inc., Participating Sponsors and its employees and shareholders from liability or claims arising from Big Smoke Florida, and 2) grant permission to M. Shanken Communications, Inc. and its designees to photograph, record, and otherwise capture and utilize holder’s image, voice and likeness, and allow such to be used in print and online and waive any rights of compensation or ownership.

M. Shanken Communications, Inc. and Participating Sponsors encourage responsible drinking.

Do not drink and drive. Anyone appearing to be intoxicated will not be served and will be ejected from the event. Ejection cancels this ticket and with that, the holder forfeits any claim to a refund of the ticket price or any associated service or delivery fees.

Questions? Visit our FAQ page or email us at events@mshanken.com

Cigar Aficionado Magazine

Refund Policy: There are no refunds on this event. All Sales are final.

Must be 21 or older to attend. Event sponsor reserves the right to refuse admission to any applicant. A portion of the ticket price is to purchase the cigars you receive at the event.

Inclement Weather Policy:
Big Smoke Florida is scheduled to take place outdoors. In the event of rain or other inclement weather, the event will be moved indoors. Please note that if relocated indoors, the event will become a non-smoking event in accordance with venue regulations. No refunds will be issued due to inclement weather.

Must be 21 to enter; proof of age required.
Through your use of this ticket, you 1) agree to release, indemnify, and hold harmless M. Shanken Communications, Inc., Participating Sponsors and its employees and shareholders from liability or claims arising from Big Smoke Florida, and 2) grant permission to M. Shanken Communications, Inc. and its designees to photograph, record, and otherwise capture and utilize holder’s image, voice and likeness, and allow such to be used in print and online and waive any rights of compensation or ownership.

M. Shanken Communications, Inc. and Participating Sponsors encourage responsible drinking.

Do not drink and drive. Anyone appearing to be intoxicated will not be served and will be ejected from the event. Ejection cancels this ticket and with that, the holder forfeits any claim to a refund of the ticket price or any associated service or delivery fees.

Questions? Visit our FAQ page or email us at events@mshanken.com

Whisky Advocate Magazine

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Frequently Asked Questions

What time does the Grand Tasting start?

Can I smoke at the event?

What happens in the event of bad weather?

Will there be food at the event?

What is the dress code?

De we have to create a Tixr fan account to purchase tickets?

I can't find my tickets to the event?

How do I request a refund or exchange?

Can I transfer my ticket to a friend?

Additional questions?